Thank you for visiting the SWCT IAAP Chapter website.  It is our hope that you will find this site useful and informative for your professional needs.  IAAP's core purpose is "to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead and excel." 



We thank you for your support!

Can be found on the About us tab > Newsletter, Info and More

Avon Products

Installation of Officers SWCT Board 2014-2015


Norwalk, CT – June, 2014 – The Southwestern Connecticut (SWCT) Chapter of the International Association of Administrative Professionals (IAAP) installed their newly elected Board on June 17, 2014: Martha Zenner, President; Leah Liptak, Vice President; Carmen Roldan, CAP-OM Treasurer and Peggy Ficano, Secretary.

The International Association of Administrative Professionals (IAAP) is a 501(c) (6) registered not-for-profit professional association for office professionals.  IAAP strives to be the premier network and resource for the administrative profession.  We ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead and excel.

Peggy Ficano
T:  (860) 479-2014

International Director - Northeast District's Message

FROM:  Sharon K. McPherson, CAP-OM

Please see Sharon's current communication to the District (see message below).

NE District Director's Message


Greater New England Division

Greater New England Division President's newsletter

Please see current message from Patty Patterson, CAP-OM, President.

Greater New England Division Board of Directors 2013-2014

Please visit the division's website for more info and biographies on the current Board of Directors.  

Last updated by Ivette

Current news

Important information published in recent IAAP blog.  Follow here for details (you must log into the IAAP Web Community website to view).  Any questions or comments can be directly the Chapter Board.  

June 2014 Chapter Meeting

Last updated by Ivette

Join us for our next chapter meeting taking place on June 17th, 2014.  Our presenter will be Aja Romain of Office Team.  See flyer for more details and registration info. Contact Peggy Ficano, Programs Chair at:  pficano@westportcp.com.


Last updated by Ivette

Member Recognition

This month, one of our very own members was recognized with a “You’re the Best” award by Sharon McPherson, CAP-OM, International Director for the Northeast District.

The honoree is Martha Zenner, current Vice President and Membership Chair was recognized "for always going above and beyond".  Congratulations!


Last updated by Ivette

Member Spotlight

Pam Dawson

Member since:  2011

Pam Dawson, member of the Southwestern CT Chapter since 2011, graduated from the University of Wisconsin, Madison and spent an early career as art teacher which honed her communication, interpersonal and project management skills.  After a move to CT, she began a career as an administrative assistant and worked her way up the ladder to a current position as Senior Executive Assistant supporting C-level executives.

Along the way, she has worked for Georgia Pacific, Spencer Stuart, GE, PWC, UBS, JMW and McKinsey along with stints at smaller consulting firms and an exciting job with a non-profit.

Armed with a “teaching” view to her administrative responsibilities, Pam soon learned there was no training for admins.  In many of the firms listed above, Pam volunteered to be trainer/mentor to new administrative staff and became a “best practices” advocate.  At Spencer Stuart, Pam spent six years working with resumes and knows the elements that comprise a document that will get attention.

Pam has now volunteered to be the SWCT chapter’s “go to” member for Resume Writing and Career Development for our chapter.  She will work with you one-on-one to help you step by step with the daunting task of updating your resume, getting that LinkedIn profile done and setting out a plan to accomplish your goal of either furthering yourself in your current position or setting yourself up for a job change.

We invite you to check out our chapter…become a member…network…and be part of a team that nourishes and mentors your professional life.
Email Pam at:  pamdawsonct@yahoo.com.