General Questions/Comments
For questions regarding shipping & distribution, contact Lynn Heide at lynn.heide@iaap-hq.org.
Where do I find name badges?
Professional Image is the supplier used by IAAP headquarters. Their website is badgeteam.com. Their phone is 985.649.5145.
Where are officer pins in the IAAP Bookstore?
After you are in the IAAP Bookstore, on the far right in the “Categories” column go down to and click on “pins, banner, portfolios and similar items.” There are six pages of these items.
Is Options Skills training CDs or online?
No. it is a set of 12 modules (books) with assignments to complete to receive the certificate of completion. These count for recertification points. More information about OPTIONS training can be found here.
Is Options Technology training online?
No. This training is in sets of either two or three books (basic, and advanced or basic, intermediate, and advanced) and comes with a practice CD for each book. When assignments are returned, certificates of completion are issued. These count for recertification points.
When will my "Making the Leap" pins be shipped?
These are not ordered from IAAP headquarters. For order information contact Cindy Hammer CAP-OM at cindy.hammer@exxonmobile.com or access the order form here.
I can’t get my order to submit, what do I do?
If your submission fails the first time, please try again and, if possible, from a different computer. If the problem persists, contact Headquarters and request assistance.
Why am I being charged international shipping when I’m in the US?
Call IAAP headquarters (816.891.6600) and ask for assistance with online shipping rates.
I want to use my gift certificate to place an order but cannot find any online; where do I go?
At present, we do not have the capability of accepting these online. You need to submit your gift certificate with your order via mail. If your order exceeds the value of the certificate, include credit card information or a check for the balance.
Where can I find the IAAP logo?
Where is the IAAP Bookstore?
On the main IAAP home page (www.iaap-hq.org), in the main navigation bar, go to "Shop." The drop down allows you to go to the IAAP Bookstore or IAAP Logo Shop.
From the IAAP Web Community, you can find a direct link to the IAAP Bookstore in the upper-right corner of the page.
