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I don't achieve every goal that I set. I do however achieve most of them. One of the reasons this happens is that I force myself to make regular progress on those items I really want to complete. I set reminders on my calendar so time doesn't slip away without me noticing. I also try to align myself with others working to achieve the same goals.

Was one of your goals this year to become CAP or OM certified?

Sometimes things are beyond our control in our pursuit of our goals. After all, who would ever have expected the November exam to be cancelled? But it has been and we just have to pick ourselves up and move on.

The clock is now ticking for the March 2015 certification exam. If you are planning to sit for it, now is the time to be perusing the bibliography to determine what books you are going to use, mapping out a strategy for yourself and working to learn all you need to learn. You might want to consider finding a study buddy or a study group to help focus your efforts.

My study groups start in two weeks, so if you are interested in joining one of mine, contact me. But it doesn't have to be mine. There are others out there.
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Does anyone have a SOP template that works well for Administrative Professionals that you'd be willing to share?  Thank you.
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Are you or someone you know sitting for the March 2015 CAP and/or OM certification exams? I've just opened registration for the study groups I am leading, beginning in October. Drop me an email at to learn more.
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I hope all of you have recovered from EFAM, are back from summer vacations, at your desk and ready for work, and are settled in for the new IAAP year. Starting this year, we will be implementing some changes and additions to our member recognition programs. Member engagement is important because it’s the membership that makes this association great. I’m excited about these changes and I trust you will be also. 

Except for the Member of Excellence, (which is already up in the web community) more detailed information will be available on October 1. But until then, here’s a preview and overview of the upcoming program.

Member of Excellence

The Member of Excellence programming is continuing. However, the chapter and division programs are not. More information about the MOE is available in the web community. This year, members need to complete eight out of a possible 14 criteria and submit the online application by the end of the day on June 15, 2015.

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Kathy Cramer, PhD., author of Lead Positive: What Highly Effective Leaders See, Say and Do posted this blog on her website.

According to thought leader and bestselling author Kevin Cashman, the first step is learning to see the big picture of who you are and asking, “What do I really have? What don’t I have?”

Jocelyne April

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Change is a must in today’s world.  My membership is coming up for renewal and I was trying to decide what I wanted to do.  Renew or go in a different direction and leave IAAP.  So I sat back and evaluated what I have gained and what the future could still hold for me.  I am refocusing my direction and will embrace change and stay with IAAP.  For better or worse, I am not willing to give up any of the details that I have invested in my career and that includes IAAP. Being a member of IAAP has enhanced my working skills and given me strengths that I did not know I possessed. The friends I have gained have become like family.  I want to see what the future direction has in store for me as a professional, so I am embracing change and focusing on a new direction for me.

Nancy J Crumpley, CAP-OM

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The IAAP’ s change announcement, at first, felt like a tornado removing our familiar home from its foundation.  Devastation, tears, and questions abound.  Then, the realization, a house can be replaced. 

Our membership, our foundation, is alive.  Nothing removes or destroys a foundation.  The working groups are building a stronger house with today’s upgraded standards to weather the storms of the future.

Soon there will be a new home to move into.  Now, form a cradle with your arms, look down at the baby named ‘Change’ in your arms.

See those innocent eyes and open mind ready to absorb anything.

We patiently wait for baby’s first word, basic information sharing.

From there Change starts taking baby steps and we are excited, we help where steps wobble to stabilize the process.

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First I must give credit to the title of this blog and attached link to Mike Sanders, MA PMP. In this blog,, Mike speaks about change and letting go. We can all say we accept change and the like, but until we let go of the past, we really cannot experience all the benefits of the future. I do not claim to have a crystal ball about the future of IAAP and whether or not it will be the right fit for everyone, but until and unless I stop looking for what was, I will not be able to see what is yet to come.

We are fortunate that Mike is one of our scheduled speakers at this year's professional development day event on October 4, 2014 in Diamond Bar, California. He also posts great content on Linked In and I encourage you to follow him.
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Dear IAAP Community,

The VIP Chapter would like to invite you to attend a VIP Chapter Presentation entitled, A New Level of Administrative Professionals on Thursday, September 11 at 7 p.m. CST. We will have three VIP guests: 

Jasmine Freeman, newly appointed Vice-President and former Executive Assistant, Office Dynamics
Bonnie Low-Kramen, author of Be the Ultimate Assistant and former Personal Assistant of Olympia Dukakis
Mary Hanley, Virtual Assistant and owner of MyVirtualServices

This virtual presentation is for the new and experienced admin; we will learn from the best. You won't want to miss it! 

The meeting is free. Click here to register for this momentous event! 

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PDD 2014 (formerly Multi-Chapter Symposium), a collaboration of five southern California chapters will sunset after this years event on Saturday, October 4, 2014 in Diamond Bar, CA.

Bahia, Citrus Valley, Cucamonga Valley, Orange Empire and Valencia Orange County have been working together as a team to bring you this year's signature event. I am privileged to be this year's coordinator and working with a team THAT ROCKS!

This year we have established a single price point for members and non-members alike. It presents a great opportunity to share iaap with a friend or colleague. More information is available on the event website at You can register via the website, or go directly to the payment portal at General registration is $75 and will remain open until 11:59 p.m. Pacific Time on September 9. Late registration will increase $10 and be available until October 2.

What does your registration fee get you.

1) Two great speakers: Sahar Andrade on Cultural Competency and Diversity Communication Strategies; and Mike Sanders on Advanced Multi-Tasking (AMT). Mike's book on AMT will be available for personal signature at the event, or save yourself time and purchase at Amazon and bring it with you.

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Charlotte Chapter Meeting November 10, 2014.  Go to our website for
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Today I learned of the new MOE requirements for 2014-15.  They state they were revised as of June 11, 2014 but this is the first I have heard about these requirements.  I do have some questions and thoughts about these requirements:

3.  Will this one change once the restructuring occurs since we will not have Chapter or Division Officers etc?
5.  How will we obtain attendance of 8 meetings when a Branch is only required to have one a year?  Will this also change next year?
8.  How does one become an Affluencer for the current year when one of the requirements is you had to attend EFAM?
9.  When and what capacity can one serve on a working group for the current year when they are not set up?
12.  What does demonstrate excellence in the workplace exactly mean?  Most of us do that everyday and do not get recognized in an official manner just a simple "thank you".
13.  Would being a part of a membership committee for the USGBC local branch be allowed?  This is not specific enough.
14.  I object to having to donate to the Foundation of IAAP what if one is not able to afford to participate.
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An interesting article found in Harvard Business Review

Jocelyne April, CAP-OM
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IAAP has proven to be a wonderful organization for years. Negativity is a resentment to change that will prevent growth. If we all work together, the membership can become more powerful with the state-of-the-art trends. Let’s take a look at some of the great changes that was done:

  • Annual membership no longer requires the entire fee. A payment plan was implemented.
  • Preparation for the CAP exam will later be provided online. Additionally, the exam will be facilitated by the computer.
  • Additional criteria have been added to obtain the Member of Excellence.
  • They implemented a new program called “The IAAP Achievement Awards” which gives three recipients free registration and hotel stay to attend EFAM.
  • Volunteer opportunities are now being offered to expand one’s knowledge and leadership while streamlining IAAP operations simultaneously.
  • Local Area Networks will be provided with Branch Advisors so that operations will run smoothly.
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Join the Cutting Edge Chapter on Wednesday, August 13, at 8:00 pm ET, for the educational webinar, "MS Outlook - Taming the Flood!" This program will be presented by Carla Bynon, CAP-OM, Executive Assistant for TriZetto Corporation.

Topics covered will include:

1) Your inbox
    a) Creating subfolders in you inbox
    b) Using rules to help you file
    c) Color coding - Red Alert!

2) Setting up PSTs
    a) Where do I file it?

3) Using multiple signatures

4) Email and your calendar

5) Using views in your calendar

Register at
We anticipate one recertification point will be approved by IAAP.
We look forward to seeing you on Wednesday, August 13th!

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Welcome to the start of the 2014-15 year at IAAP. I’m still coming off the whirlwind of EFAM and catching up, as I’m sure many of you are as well.

This year the association is embarking on a lot of change. If you haven’t already read the latest documents, they are in the web community in the IAAP Library. There is one on the dissolution information

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