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FAQ

Accounting

General Questions/Comments
To reach the Accounting department, email accounting@iaap-hq.org.
What are the duties of a chapter/division treasurer?
As a newly elected treasurer, what do I need to update when I take office?
As treasurer, what records do I need to keep and what needs to be done for proper bookkeeping?
As treasurer, why and how do I prepare the annual budget?
When should our chapter/division form an audit committee and who decides when the audit will be?
Who should be on the audit committee?
What are the responsibilities of the audit committee?
Who can the audit committee contact if it has questions when reviewing financial statments?
What is a form 990?
What is a form 990-N or e-postcard?
Is our chapter/division exempt from paying sales tax?
What is a 501(c) (6) not-for-profit organization?
Where/how do I get a tax determination letter?
What is a Form 1099-MISC and who do we send them to?
What is a form W-9 and when do I need this form?
Why would someone request a W-9?
What is Position Schedule Bonding and which officers need to be bonded?
How does the Position Schedule Bond apply to new chapters or late application submissions?
What is covered under 3rd Party Liability Insurance?
How do we request 3rd Party Liability Insurance for a specific event and how much does it cost?
What is an EIN and how do I find out if my chapter/division has an EIN number?
Can our chapter/division get a debit card that is attached to our chapter/division funds?

Certification

General Questions/Comments
To reach the Certification department, email certification@iaap-hq.org.
What are your certifications?
What's my first step if I want to earn the CAP rating?
What specific training or online courses are available to prepare for the exams?
Is there one book to study when preparing for the CAP exam?
When are the exams given?
How do I apply to take the CAP exam?
What are the fees and deadline dates?
If I register for an exam and cannot take it, can I get a refund?
What if I take the CAP and the OM specialty exam at the same time and don’t pass the CAP exam?
How do I make sure my CAP rating stays active?
How do I earn recertification points if I’m not active in an IAAP chapter or can’t IAAP events?

Chapter Sponsorships/Donations

General Questions/Comments
For general questions about IAAP sponsorships and advertisements, contact IAAP Corporate Relations Manager Rick Brennan at rick.brennan@iaap-hq.org.
Where can I find information on how to best secure local corporate sponsors for my chapter/division?
How can IAAP sponsors support our local chapter/division meetings and events?
How can the company I work for best position its brand, products and services to a broader spectrum?
How can I make a contribution to The Retirement Trust Foundation?

Education & Events

General Questions/Comments
To reach the Education & Events department, email the front desk at frontdesk@iaap-hq.org.
How do the Options programs work?
Is there a time limit to complete Options Office Skills or Options Tech Training Programs?
Are Options e-certificate(s) sent to the Certification Department to receive recertification credit?
How does the Options Tech Training Program fit with the new TA certification specialty area?
Tell me about the new Constructing Your Career 12-module chapter training program now available.
How can I get my exec to send me to IAAP events like EFAM?

Membership

General Questions/Comments
To reach the membership department, email membership@iaap-hq.org.
How do I change my membership status from Member at Large to a chapter member?
How do I transfer from one type of membership to another type, for example, Professional to Merited?
How can I change my contact information in my web community profile?
What is the deadline for renewing my membership?
If a person’s membership has lapsed, how long do they have to reinstate it?
Where can I find IAAP’s recorded webinars?
Where can I find information if my questions are not answered by viewing the webinar recordings?
Where can I find the IAAP Bylaws?
How can I add my recruiter's information on my membership application if I forgot initially?

Publications/Communications

General Questions/Comments
For questions about IAAP publications and communications, contact IAAP Communications Specialist Ray Weikal.
I am not receiving OfficePro magazine. Who should I contact?
Where can I find my chapter or division logo?
Where can I find the International theme logo and other promotional images?
How can I submit an article for publication in OfficePro magazine?
Is OfficePro magazine available online?

Shipping/Distribution

General Questions/Comments
For questions regarding shipping & distribution, contact Lynn Heide at lynn.heide@iaap-hq.org.
Where do I find name badges?
Where are officer pins in the IAAP Bookstore?
Is Options Skills training CDs or online?
Is Options Technology training online?
When will my "Making the Leap" pins be shipped?
I can’t get my order to submit, what do I do?
Why am I being charged international shipping when I’m in the US?
I want to use my gift certificate to place an order but cannot find any online; where do I go?
Where can I find the IAAP logo?
Where is the IAAP Bookstore?

Website

General Questions/Comments
For questions about the IAAP Web Community or headquarters site, contact Internet Communications Coordinator Ben McClanahan.
What is an eGroup and where do I find them?
How do I login to the IAAP Web Community?
How do I register for an event online?
How do I search the document library?
How do I change my eGroup signature or add the MOE logo?
I'm having difficulty accessing the Membership Reports. What should I do?
Where can I access my chapter or division logo?
How can my chapter create a website on the IAAP Web Community?
How do I add or remove site administrators for our website?
I'm a new webmaster. Where do I start?
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